“We are what we repeatedly do. Excellence, then, is not an act but a habit.” Aristotle
Aristotle could have been talking to the financial services industry when he wrote those words over 2000 years ago. Operational excellence is not about simply deciding to do better - its about creating enterprise-wide 'habits'. Large, complex organizations demand a strategic and systemic approach to excellence if those habits are to become ingrained. You know your customers demand it.
Do you have an operational excellence strategy and systematic approach in place that is measurably improving the customer experience?
Can you identify what your most important operational processes are – those that are required for transformative change?
Is your operational framework guiding employees toward repeatable, optimized behavior and habits?
If you answered no to any of the above, then you need to be in New York this March. The 9th Annual Operational Excellence in Financial Services Summit is taking place March 9th-11th, and promises an innovative and inspiring speaker faculty that will unveil their strategies and toolsets for embedding enterprise-wide operational excellence and creating habits that stick.
Whether you are struggling with workflow management, data and customer analytics, leadership engagement, business architecture, managing change or talent development (or all of the above), this year’s Operational Excellence in Financial Services Summit will help you go from passenger to driver in your quest for operational excellence.
Interested in getting involved in this year's event? Contact the Summit Director Leslie.Allen@iqpc.co.uk