Navigating the route to accelerated efficiency and value in financial services
In recent years there has been an immense amount of increased pressure on the financial services industry to demonstrate measurable compliance, increase performance and customer service improvements. To achieve this, the emphasis is now that operational excellence is not about simply deciding to be better, excellence is a habit that results from millions of small acts, performed every day by your employees. As operational excellence has moved up the value chain, it is now more critical than ever to link strategy and customer feedback to operational processes whilst managing the cultural impact on your organization.
- Do you have an operational excellence strategy and systematic approach in place that is measurably improving the customer experience?
- How can you most effectively deploy a leadership strategy and manage cultural changes?
- Can you identify what your most important operational processes are – those that are required for transformative change?
- Is your operational framework guiding employees toward repeatable, optimized behavior and habits?
- Are you looking at ways to link customer feedback to process improvement?
If you answered no to any of the above, then you need to be in New York this March. The 10th Annual Operational Excellence in Financial Services Summit is taking place in March, and promises an innovative and inspiring speaker faculty that will unveil their strategies and toolsets for embedding enterprise-wide operational excellence and creating habits that stick.
Whether you are struggling with workflow management, data and customer analytics, leadership engagement, business architecture, managing change or talent development (or all of the above), this year’s Operational Excellence in Financial Services Summit will help you go from passenger to driver in your quest for operational excellence.
Interested in getting involved in the event? Contact the Summit Director Niamh Gallagher at firstname.lastname@example.org
Download the full agenda here!
Your #1 PEX Event
150+Attendees On Site in 2015
25+ Financial Service Thought Leader Speakers
What’s New at This Years #OPEXFS Summit?
We are excited to announce the eagerly anticipated agenda for the premier financial specific OPEX event is now ready.
Find out how BNY Mellon, Guy Carpenter, Bridgewater Associates, Webster Bank and Paychex will help you achieve accelerated efficiency and customer value.
Download the agenda here!
Driving Sustainable Enterprise-wide Transformation Through OPEX
PEX Network has surveyed over 900 Operational Excellence executives to understand the most ground breaking trends facing the OPEX community. Including biggest challenges, largest investment areas, focus of OPEX departments in 2016 and what factors most contribute to success. Benchmark yourself again the industry and learn what others are doing to ensure success in 2016.
Download report here!
Visit the Operational Excellence in Financial Services Resources Centre, where you will find industry reports, article and speaker interviews that will help you master the tools you need to achieve successful Operational Excellence initiative deployment across you business.
Visit Resource Center
Did you hear the buzz from our 2015 Summit? Take a look at what our attendees had to say!
“ This was very valuable as we are undertaking a very similar exercise at Moody’s. It was good to see where other organizations are in their process excellence journey.” Vice President,
Moody’s Investor Services