Featured Speakers:

 Tonja Summitt
Tonja Summitt
COO, Global Operational Excellence and Business Operating System
Ingersoll Rand
 David Bobeck
David Bobeck
Executive Director and Head Lean Academy
UBS AG
 David Palmieri
David Palmieri
Managing Director - Head of Reengineering Strategy / Continuous Process Improvement
BNY Mellon
 John Martino
John Martino
Executive Director, Operational Excellence and Integration
Aetna
 Sally Reichman
Sally Reichman
Head of Center of Excellence for Lean Transformation
AIG
 Nantha Subramanian‎
Nantha Subramanian‎
Global Head of Process Re-Engineering
HSBC
 Susan Parker
Susan Parker
Vice President, Lead BA, Process Design SME
Deutsche Bank
 Russell Danziger
Russell Danziger
Senior Vice President, Global Change Management Office
Guy Carpenter
 David Hadd
David Hadd
Senior Vice President, Corporate Continuous Improvement
Webster Bank
 Dietrich Fisher
Dietrich Fisher
SVP - Director, Business Transformation and Process Strategy
BBVA Compass
 Leslie Behnke
Leslie Behnke
Vice President, Process Improvement and Service Quality
TD Canada Trust
 Tiffany Hunt
Tiffany Hunt
Vice President, Business Transformation Office
Nationwide Insurance
 Jeff Brown
Jeff Brown
Senior Vice President and Chief Processing Officer
XL Insurance

“We are what we repeatedly do. Excellence, then, is not an act but a habit.”  Aristotle  

Aristotle could have been talking to the financial services industry when he wrote those words over 2000 years ago. Operational excellence is not about simply deciding to do better - its about creating enterprise-wide 'habits'. Large, complex organizations demand a strategic and systemic approach to excellence if those habits are to become ingrained. 

Ask yourself: 

Do you have an operational excellence strategy and systematic approach in place that is measurably improving the customer experience?

Can you identify what your most important operational processes are – those that are required for transformative change?

Is your operational framework guiding employees toward repeatable, optimized behavior and habits?

If you answered no to any of the above, then you need to be in New York this March. The 9th Annual Operational Excellence in Financial Services Summit is taking place March 9th-11th, and  promises an innovative and inspiring speaker faculty that will unveil their strategies and toolsets for embedding enterprise-wide operational excellence and creating habits that stick.

Whether you are struggling with workflow management, data and customer analytics, leadership engagement, business architecture, managing change or talent development (or all of the above), this year’s Operational Excellence in Financial Services Summit will help you go from passenger to driver in your quest for operational excellence.

Interested in getting involved in this year's event? Contact the Summit Director Leslie Allen at enquire@iqpc.co.uk


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