#Opex

Featured Speakers:

 Tonja Summitt
Tonja Summitt
COO, Global Operational Excellence and Business Operating System
Ingersoll Rand
 Julian Ybarra
Julian Ybarra
Associate Director of Business Design and Effectiveness
UBS AG
 David Palmieri
David Palmieri
Managing Director - Head of Reengineering Strategy / Continuous Process Improvement
BNY Mellon
 John Martino
John Martino
Executive Director, Operational Excellence and Integration
Aetna
 Russell Danziger
Russell Danziger
Senior Vice President, Global Change Management Office
Guy Carpenter
 David Hadd
David Hadd
Senior Vice President, Corporate Continuous Improvement
Webster Bank
 Dietrich Fisher
Dietrich Fisher
SVP - Director, Business Transformation and Process Strategy
BBVA Compass
 Alexander Zabradi
Alexander Zabradi
AVP, Process Improvement & Service Quality
TD Bank Group
 Jeff Brown
Jeff Brown
Senior Vice President and Chief Processing Officer
XL Insurance
 Shari Marakowitz
Shari Marakowitz
‎Senior Vice President, Senior Communications Manager, Enterprise Finance Transformation Program
Bank of America
 Angie Kennard
Angie Kennard
SVP Operations, Enterprise Business Transformation
Marsh
 Ashley Chapman
Ashley Chapman
Senior Vice President, Middle Office Leader
Marsh
 Nancy Scott
Nancy Scott
Vice President, Global Head of Legal Process Excellence
AIG
 Thedas Dukes
Thedas Dukes
VP Process Management & Improvement
Assurant Specialty Property

“We are what we repeatedly do. Excellence, then, is not an act but a habit.”  Aristotle  

Aristotle could have been talking to the financial services industry when he wrote those words over 2000 years ago. Operational excellence is not about simply deciding to do better - its about creating enterprise-wide 'habits'. Large, complex organizations demand a strategic and systemic approach to excellence if those habits are to become ingrained. 

Ask yourself: 

Do you have an operational excellence strategy and systematic approach in place that is measurably improving the customer experience?

Can you identify what your most important operational processes are – those that are required for transformative change?

Is your operational framework guiding employees toward repeatable, optimized behavior and habits?

If you answered no to any of the above, then you need to be in New York this March. The 9th Annual Operational Excellence in Financial Services Summit is taking place March 9th-11th, and  promises an innovative and inspiring speaker faculty that will unveil their strategies and toolsets for embedding enterprise-wide operational excellence and creating habits that stick.

Whether you are struggling with workflow management, data and customer analytics, leadership engagement, business architecture, managing change or talent development (or all of the above), this year’s Operational Excellence in Financial Services Summit will help you go from passenger to driver in your quest for operational excellence.

Interested in getting involved in this year's event? Contact the Summit Director Leslie Allen at enquire@iqpc.co.uk


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