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OPEX in Financial Services Blog

By: Naveen Ranganathan

A Smarter, Cognitive, and Intuitive Digital Voice Assistant for Financial Services by TCS

Currently, less than a handful of financial services companies have integrated cognitive digital assistants for service delivery. They have mostly deployed digital voice assistants with limited capabilities such as providing balance, spend, and bill due date information.

Here’s how Diversity and Inclusion can Transform your Bottom-Line

Research has shown that by embracing a culture of D&I, companies create an environment that allows employees to unlock their full potential and, in doing so, significantly set themselves apart from the competition.

How Farmer's Insurance is Achieving Operational Excellence

Deborah Schaal, Director of Operational Excellence for Farmers New World Life Insurance, provides an insight into their approach to OPEX in Financial Services and highlights the role of leadership in creating true progress.

What does the Future of Financial Services Look Like?

We asked 200 senior executives to predict the factors that will shape the future of the industry. This is what they shared.

What are Financial Service’s Greatest Challenges?

From digital disruptors to a changing customer, we explore the greatest challenges that today’s Financial Service industry is facing.

How Behavioral Economics Can Transform Financial Services

Discover how Behavioral Economics can help Financial Service providers to improve their customer experience offering.

4 Statistics Every Financial Services Process Professional Should Know

The financial services industry is transforming. Here, we share four statistics that demonstrate the pressing reality of this approaching evolution.