Business Process Excellence at the Federal Reserve Bank of New York

Business Process Excellence at the Federal Reserve Bank of New York isn’t quite so different from process improvement methods at any company, Brian Watson Senior Business Partner-Business Process Excellence Office at the FRBNY tells us in this exclusive interview. He explains that he sees the role of business process excellence professionals as vision facilitators, helping people to see that what they do is a process and see how they can improve it. He describes the methodologies employed at the FRBNY and how their BPE efforts grew from a small pilot to organisation wide efforts.

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