March 18 - 20, 2019 | The Roosevelt, A Waldorf Astoria Hotel, New Orleans, LA

Resource Library

View your Event Guide – 13th Annual OPEX in Financial Services

A customer-centric focus to revolutionize your business through people, process and technology.2019 FULL Event Guide Now Available!70+ financial services industry expert speakers

2019 World Class Resources

Financial Services in the Digital Age

The financial services industry is transforming. With the advance of the digital era, those who occupy this space are facing new threats, new opportunities and a dire need to disrupt their approach to people, process and technology.  Discover the key facts and figures behind this rapidly evolving ecosystem, such as:50% of...

Behavioral Economics in Financial Services

Discover how you can apply the principles of behavioral economics to improve the customer experience of your business, as well as:What behavioral economics is, the key principles and real-life examples of their application in FSHow Michael Meyer, VP of Customer Experience and Operational Excellence at Greater New York Mutual Insurance...

2018 Featured Resources

Operational Excellence in Financial Services Strategy Report 2018

PEX Network conducted a survey in November 2017 with senior financial services executives to understand the key challenges, priorities and spend areas for 2018 and beyond.Download the 2018 Benchmarking Report to see the results of the survey, along with leading commentary and insight from key financial services experts.Key findings of...

Money Talks: Interview with Paymency's CEO

We chat to Gary Lewis Evans, CEO at Paymency, about the challenges and opportunities in emerging FS technologies. Gary will be speaking at OPEX FS in March 2018 about cultures, technology and process relating to his FS journey.Read on to find out:How a new type of bank is required in...

Operational Excellence in Financial Services Show Report 2018

Powered by the PEX Network, all the speakers, attendees, and sponsors at the Performance Excellence summit over three days made plans on how to strategize, execute and deliver operational excellence, improvement change to the financial services sector.  Download the Show Report to see the to see the key themes and...

Testing Times

Traditional financial institutions need to shape up to current age of automation challenges. New challengers are taking advantage of current emerging technologies and techniques to change the game. Find out what challenges fs business have in todays age of transformation, as well as what hurdles the disruptors are facing in...

The Digital Age of Insurance: Exclusive Interview with Ethniki Insurance

George Koutitsas, of Ethniki Insurance, talks the digital revolution in Insurance and how traditional institutions need to catch up.In this case study you will find:How Ethniki is digitizing its processes and working to appeal to its customersGDPR’s impact on the insurance sector when combined with existing regulationsThat machine-to-machine communications is...

North by Northwest - Exclusive interview with Danielle LaMancuso, Business Process Analyst, Continuous Improvement, Northwest

Exclusive interview with Danielle LaMancuso, Business Process Analyst, Continuous Improvement, NorthwestTalks about enterprise wide process improvements made by the CI team.  Automation used by the mortgage banking sector.How to overcome a reluctance to change by providing value.Predictions for the future of OPEX in FS

OPEX in Financial Services 2018 Attendee List

Discover who is already attending Operational Excellence in Financial Services....

OPEX in Financial Services - Meet Vartul Mittal

Vartul Mittal, Business Transformation and RPA Leader, Financial Services, will be speaking at the 11th Annual Operational Excellence in Financial Services, taking place March 2017. We took a minute to call Vartul ahead of the event to find out more about him and what he hopes to bring to the...

More information on Sponsorship

Operational Excellence in Financial Services Business Development Pack

Many companies are investing heavily in providers that can help them transform and improve their operations. If you think you've got what it takes to help these practitioners drive strategic value through Process Excellence, Business Transformation Automation and more, then download this prospectus to get to know more about the...