Achieving Operational Excellence with Process Transformation

Achieving Operational Excellence with Process Transformation
Read this exclusive case study to discover how Heather is working to address the changing demands of the financial services market, as well as:

  • How interviews with internal customers can create valuable, actionable qualitative data.
  • How AI and robotics are alleviating manual burdens so that employees can perform more value adding tasks
  • How to engage people across all levels of seniority during a time of transformation

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