Digital Transformation and the Customer

Digital Transformation and the Customer

Customer experience and enthusiastic employee engagement are key to successful digital transformation. Here, Michael Cordas, Senior Vice President, Enterprise Business Transformation at City National Bank, explains how he is addressing both of these factors to ensure City National Bank’s readiness for the digitally connected world.

Download this exclusive content piece to find out how you can launch a digital transformation that meets the need of an evolving customer, as well as: 

  • How to address the challenges of paper-based legacy systems in a digital world
  • The value of an Agile DevOps framework in bringing digital developments to life
  • How to identify key customer touchpoints for digitization


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