How Citi are using technology and process improvement to better Business Process Management (BPM)

Jim Ford, Managing Director of Finance Reengineering at Citi, says that a holistic approach is necessary to achieve true BPM. In this Profit through Process podcast, Ford joins Six Sigma IQ to discuss how the international financial conglomerate is using technology and process improvement as a driver to better Business Process Management (BPM). He also offers some examples of the most successful process management initiatives at Citi

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