Integration, Agility and Driving Value at BNP Paribas

Lionel Loiseau, Head of the BPM Competency Centre at BNP Paribas, joins Finance IQ to talk about Business Process Management (BPM) in Financial Services. He explains the importance of BPM for BNP Paribas and outlines the key first steps in setting up a BPM Competency Centre.

The interview then takes a look at people and change management in terms of winning hearts and minds to deliver enterprise-wide success. Lionel also sums up the BPM Competency Centre's most remarkable achievements and gives us a taster as to what’s coming next. And finally, we ask him to give a ‘60-second elevator pitch’ to sell a BPM programme to a CEO.

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