Navigating the OpEx Route to Boost Customer-Centricity

Operational Excellence (OpEx) is not about simply deciding to do better – it’s about creating enterprise-wide 'habits'. Large, complex organizations demand a strategic and systemic approach to excellence if those habits are to become ingrained.

To gain further insight ahead of the Operational Excellence in Financial Services Summit in New York, March 07-09 2016, PEX Network spoke to Julian Ybarra, Associate Director of Business Design and Effectiveness at UBS AG, to find out more about the OpEx culture at the global financial services company in his role as a Change Leader at the PEX CoE.

Please note: That all fields marked with an asterisk (*) are required.

Please Enter Your First Name
Please Enter Your Last Name
Please Enter Your Job Title
Please Enter Your Company Name
Please Enter Your Email Address
Please Enter Your Dialling Code
Please Enter Your Telephone
Please Select Your Country