March 18 - 20, 2019 | The Roosevelt, A Waldorf Astoria Hotel, New Orleans, LA

Brian Ford

Principal Process Manager
Capital One

1:30 PM Case study: meet the needs of your front line through back office optimization

• Identify the voice of front line employees, and understand their roadblocks
• Quantify and align current capabilities with operational excellence goals
• Explore a case management system to enhance workflows
• Drive standardization across collection and requirements

Check out the incredible speaker line-up to see who will be joining Brian.

Download The Latest Agenda