March 18 - 20, 2019 | The Roosevelt, A Waldorf Astoria Hotel, New Orleans, LA

Joe Kleinwaechter

Vice President, User Experience

3:30 PM Workshop H: Customer development and what they want from your business

Joe is the Vice-President of UX for ADP, where he uses his method of discovery presented here
to transform product design in a way that solves real customer needs. In doing so, expensive
time and resources required to build and deliver the products are significantly reduced because
they are only working on the things that really matter.
• Explore exercises in innovation discovery to enhance customer experiences
• Ensure you’re building the right product: brainstorm methods that were the most effective in
transforming the strategy
• Identify key failures to your customer delivery to add greater value to the business

Check out the incredible speaker line-up to see who will be joining Joe.

Download The Latest Agenda