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Alan Hester Senior Vice President, Service Excellence
Freedom Mortgage
Senior technology professional with expertise in designing technology strategies to maximize resources and deliver optimal business results.
Strong experience includes:
  • Managing a global technology groupĀ 
  • Making build vs. buy decisions to allow development resources to focus on core competencies
  • Working closely with business units to ensure that global technology projects deliver expected business results on time and budget
  • Developing strategic partnerships to broaden capabilities and reduce internal cost
  • Managing intellectual property to capture valuable knowledge assets
  • Managing outsourcing as necessary to meet business objectives


Main Conference Day One

14:45 PM IDG B: Implementing a design thinking framework to foster innovation

  • The OPEX tools and technology to support solution focused thinking
  • Design thinking concepts around innovation and transformation