March 23 - 25, 2020 | New Orleans, LA

John Mansfield


Senior Vice President, Operations Practice Lead
Fidelity Investments

Specialized Focus Day

Monday, March 18th, 2019


2:25 PM Future of Work: How to prepare your human workforce for Intelligent Automation

As businesses within the financial services industry strive to establish significant change through Intelligent Automation and digital transformations, organizational roles, responsibilities, skills, competences and capabilities will be impacted. Intelligent Automation can enable innovation and eliminate waste but is the workforce ready for the change? Are the associates, and the leadership team, prepared, engaged, empowered and committed? If not, your intelligent automation may not be as smart as you think. To ensure success, John at Fidelity Investments, combines several change management frameworks and techniques that have proven to create sustainable change.

·    Understand the importance of addressing workforce behavior in order to deliver successful Intelligent Automation
·    Learn how classic change management frameworks can be used to prepare and influence your workforce during your journey
·    Define a workforce strategy and a change management plan that proactively manages change and creates high impact Intelligent Automation

Conference Day 2

Wednesday, March 20th, 2019


11:35 AM Fireside Chat: Capacity management strategies – what happens when we’ve all been replaced?

• Understand the importance of workforce planning when developing a digitalized future
• As you begin your digital transformation, create a capacity planning strategy
• Identify the threats for loss and establish a framework to capture knowledge of a moving workforce
• Develop untraditional programs to introduce opportunities for young leaders

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda